Subscriber call routing processing system

Verarbeitungssystem zur Leitweglenkung für Teilnehmeranrufe

Système de traitement pour l'acheminement d' appels d' abonnés

Abstract

A subscriber call monitoring system for use with a carrier public switched telephone network (PSTN) which connects a caller or a call already in progress to any one of a plurality of different subscriber destinations for a subscriber N00 number, comprising receive processing means for receiving call identification information from said PSTN in response to a call being placed to the subscribed N00 number; a database for storing received call identification information; and subscriber processing means for accessing said call identification information stored in said database for monitoring information relating to calls placed to the subscriber N00 number.

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    WO-03013117-A1February 13, 2003Fournir LimitedPersonal call routing
    WO-2005002189-A1January 06, 2005Alai LimitedApparatus and method for load balancing contact communications
    WO-2008021390-A1February 21, 2008Intellisist, Inc.Équilibrage de charge de console d'agent pendant un traitement d'appel automatisé